Privacy Policy
This Privacy Policy describes how Skycity Casino (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you access or use our online casino services through our website. This policy is intended to comply with applicable privacy laws in New Zealand, including the Privacy Act 2020. By accessing or using our website, you acknowledge and consent to the practices described herein.
1. Information We Collect
We collect personal information necessary for the provision of our online casino services and for compliance with regulatory requirements. The types of personal information we may collect include: personal identification information (such as your name, date of birth, address, and government-issued identification details); contact information (such as email address and phone number); account information (including your username, password, and account preferences); payment and financial information (such as bank account details, credit or debit card information, and records of transactions); technical data (including IP address, browser type, device information, and log data); and usage data (such as game play activity, betting history, and interaction with our services). In some circumstances, we may also collect information necessary for anti-money laundering (AML) and responsible gambling obligations.
2. Methods of Collection
Personal information is collected directly from you when you register an account, make a deposit or withdrawal, communicate with our support team, or use our online services. We may also collect information automatically through cookies and similar tracking technologies as you navigate our website. In certain cases, we may obtain information from third-party verification services or regulatory authorities, where required to comply with legal obligations.
3. Use of Personal Information
We use your personal information for the following purposes: to verify your identity and eligibility to use our services; to process transactions, including deposits and withdrawals; to provide customer support and communicate with you regarding your account; to comply with legal and regulatory requirements, including AML obligations; to detect, prevent, and investigate fraud and other prohibited activities; to improve and personalize our services, website functionality, and user experience; and to send you important service-related notices. Your information will not be used for purposes unrelated to the operation of our online casino without your consent, unless required or permitted by law.
4. Disclosure of Information
We may disclose your personal information to third parties in the following circumstances: to our service providers engaged to support our operations (such as payment processors, identity verification providers, and IT support), provided such parties are contractually bound to safeguard your information; to regulatory authorities, law enforcement agencies, or other governmental bodies to comply with legal obligations or regulatory requirements; to affiliated entities within the Skycity group for administrative and compliance purposes; and to any other party, where you have provided express consent or where disclosure is otherwise permitted or required by law. We do not sell or rent your personal information to third parties for marketing purposes.
5. International Transfers
Some of our service providers or affiliates may be located outside New Zealand. Where your personal information is transferred to, processed, or stored in another country, we take reasonable steps to ensure that appropriate safeguards are in place to protect your privacy and comply with applicable New Zealand privacy laws.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce agreements. The retention period may vary depending on the nature of the information and our legal obligations. Once information is no longer required, we will securely destroy or anonymize it in accordance with applicable laws and our data retention policies.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website usage, and ensure the proper functioning of our services. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings; however, some features of our website may not function properly without cookies. For more information about our use of cookies, please refer to our Cookie Policy.
8. Security Measures
We implement a range of technical, physical, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, regular security assessments, and staff training. While we strive to protect your information, no security system is infallible. We encourage you to use strong passwords and keep your login details confidential.
9. Your Rights
Under New Zealand law, you have the right to access and correct your personal information held by us. You may also request the restriction or deletion of your information, subject to legal and regulatory limitations. To exercise your rights, please contact our Privacy Officer using the details provided below. We may require verification of your identity before processing your request.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The updated policy will be published on our website with the effective date indicated. We encourage you to review this policy periodically to remain informed of how we manage your personal information.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at: Privacy Officer, Skycity Casino, [email protected]. All requests will be handled in accordance with New Zealand privacy law and our internal procedures.
12. Complaints
If you are concerned about how we have handled your personal information, you may contact our Privacy Officer. If your concern is not resolved to your satisfaction, you may lodge a complaint with the Office of the Privacy Commissioner of New Zealand.
13. Additional Information
This Privacy Policy applies to users accessing our services from within New Zealand. If you access our services from outside New Zealand, different privacy laws may apply. We recommend reviewing local regulations or contacting us for further information.